Privacy Policy

This privacy policy describes how we collect, use, and protect your personal information when you use our website https://tcfcanadahub.com. It also informs you of your data protection rights.

By accessing or using our service, you agree to the practices described in this policy.

Interpretation and Definitions

Account: Personal profile created to access certain features of our platform.
Company: FATIBO LTD, referred to here as "we", "our" or "TCF Canada Hub".
Service: The website https://tcfcanadahub.com
You: Any person accessing the site or using our services.
Device: Any tool allowing access to the site (computer, smartphone, tablet, etc.).
Cookies: Small files stored on your device to improve your browsing experience.
Personal Data: Any information that can identify you directly or indirectly.
Usage Data: Technical information collected automatically during navigation.

Data We Collect

Personal Data Provided by You:

First and last name
Email address
Phone number
Any information communicated via forms or registrations

Data Collected Automatically:

IP address, browser, operating system
Pages visited, session duration, clicks
Geolocation data (if authorized)
Type of device used

Data is stored securely on our servers with encryption and access protection. We regularly update our infrastructure to ensure optimal security.

Data Usage

We use your data to:

Provide our services and manage your account
Improve user experience and site performance
Contact you for informational or commercial purposes (if you have consented)
Prevent fraud and secure the platform
Comply with our legal or regulatory obligations

Data Sharing

We may share your data:

With our technical service providers (hosting, email tools, analytics...)
In case of restructuring or commercial operations (sale, merger...)
With authorities, if required by law
With your explicit consent, for specific operations

We never sell or rent your personal data to third parties for marketing purposes.

Data Retention

We retain your data:

For the time strictly necessary for the purpose for which it was collected
According to current legal or regulatory obligations
For a maximum of 3 years after the last active contact (email, login...)

Data Security

We implement security measures that comply with industry standards. However, no data transmission is completely secure over the Internet. We encourage you to never transmit unsolicited sensitive data via forms.

International Transfers

Your data may be stored or processed outside your country of residence. In this case, we ensure that appropriate safeguards are in place (standard contractual clauses, adequacy decisions, etc.).

Children's Privacy

Our services are not directed to children under 13 years of age. No voluntary collection is made regarding them. If you are a parent and believe your child has provided us with data, contact us so we can delete it.

External Links

Our site may contain links to other sites. We are not responsible for their privacy practices. Be sure to review their own policies.

Cookie Policy

What is a cookie?

A cookie is a small text file placed on your device during your visit. It allows certain information to be collected about your browsing to improve your experience.

Types of cookies used:

Essential cookies (mandatory): necessary for the proper functioning of the site (e.g. login, security)
Performance cookies: for traffic and audience analysis (e.g. Google Analytics)
Personalization cookies: to remember your preferences (e.g. language)
Advertising cookies (if applicable): to offer you tailored content

Cookie Management:

During your first visit, a banner informs you of the presence of cookies and invites you to accept or refuse them according to your preferences.

You can also:

Set your preferences at any time via our cookie manager
Modify your browser settings to block cookies or delete those already installed. More info: CNIL Cookie Guide

How we use cookies:

Essential cookies
Cookie	Description	Duration
tcf_canada_hub_cookie_consent	Used to store the user's cookie consent preferences.	1 year 1 month 1 day
tcf_canada_hub_session	Used to identify the user's browsing session.	2 hours
XSRF-TOKEN	Used to secure both the user and our website against cross-site request forgery attacks.	2 hours

Analytics cookies
Cookie	Description	Duration
_ga	Main cookie used by Google Analytics, enables a service to distinguish one visitor from another.	2 years 2 months 2 days
_ga_	Used by Google Analytics to persist session state.	2 years 2 months 2 days
_gid	Used by Google Analytics to identify the user.	1 day
_gat	Used by Google Analytics to throttle the request rate.	1 minute

Optional cookies
Cookie	Description	Duration
user_ip	This cookie helps us remember your IP adress for more security options.	2 hours

Your Rights

In accordance with applicable regulations (GDPR), you have the following rights:

Access to your data
Rectification of your information
Deletion (right to be forgotten)
Limitation or objection to processing
Portability of your data
Withdrawal of your consent at any time

To exercise your rights, write to us at: contact@tcfcanadahub.com

Policy Changes

We may update this policy at any time. In case of major changes, we will inform you by email or via a notification on the site. The update date at the top of the page is always visible.

Contact Us

For any questions regarding this policy or your personal data, you can contact us:

Get in Touch

We're here to help with any privacy-related questions